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BCH relocates to @The Grange Community Hub

Blackpool Coastal Housing has made the decision to close its Grange Park Estate Office on Chepstow Road, Blackpool, in order to move into office space within the community hub, @The Grange Blackpool.

From July 31st the Grange Park office will be closed permanently and handed over to Blackpool Council to form part of the wider redevelopment plans for Grange Park.

John Donnellon, Chief Executive of Blackpool Coastal Housing, said;

“This move is a fantastic opportunity to not only work within the heart of the community but to also continue our close partnerships with key statutory and voluntary organisations already based @TheGrange. This joined-up approach will support many people and we’re confident that our local communities will benefit from this move.

We are working hard to ensure that the relocation causes as little disruption for customers as possible.

Service update

In supporting the efforts to ensure that the risk of contracting the virus is reduced while ensuring BCH continues to meet the needs of its customers, contact will continue to be by telephone and/or email in the majority.

Repairs

BCH continues to operate a full repairs service and customers can report repairs to us as normal. When you contact us to report a repair, we will ask if you are self-isolating because of COVID-19. If you are, we will share this with our staff so that we can assess the level of risk to our operatives.

If you are self-isolating because of COVID-19, our operatives may attend wearing protective clothing, such as masks or gloves and please don’t worry if they ask you to keep at a distance while they carry out the repair, this is to ensure we work safely and reduce the risk of spreading the virus.

Repairs can be reported in the following ways:

Tel: 01253 477900 (select option 2)
Email: repairs@bch.co.uk
Through your ‘My BCH’ account

ASB and Neighbourhoods

The Anti-Social Behaviour (ASB) service is here to support customers experiencing ASB during these difficult times. Cases will continue to be opened and investigated and appropriate action taken, although customer contact will be by phone and/or email in the majority. Home Visits will only take place in cases where there is an urgent need. 

If you are suffering from High Level ASB, your case will be prioritised. High Level cases include:

  • being a victim of threats of/use of actual violence
  • incidents of domestic abuse
  • hate crime.

Anyone reporting these types of ASB can expect to have a response from a member of the team within 1 working day.

All other types of ASB should be reported to us by phone/email. These reports will be acknowledged within 7 working days.

In order to keep the service running as smoothly as possible, please do not contact the service again before the response timescales have passed, unless there is an escalation of the behaviour you’re experiencing.

Remember that if anyone is in immediate danger you should always call the police first on 999.  If you feel government guidelines are not being followed, please contact the police on 101 or via the website www.lancashire.police.uk in the first instance.

Anti-social behaviour and neighbourhood issues can be reported in the following ways:

Tel: 01253 477900 (select option 3)

Email: asb@bch.co.uk

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