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We’re supporting Gas Safety Week 2019

Blackpool Coastal Housing has pledged its support for Gas Safety Week (16th-22nd September 2019) to raise awareness about the importance of gas safety. The ninth annual Gas Safety Week sees organisations from across the UK working together to raise awareness of the dangers of poorly maintained gas appliances, which can cause gas leaks, fires, explosions and carbon monoxide (CO) poisoning. This year, Gas Safety Week is addressing a whole range of gas safety matters with a focus on addressing the ...
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The EU Settlement Scheme

For more information and to register please visit https://www.gov.uk/settled-status-eu-citizens-families
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Latest minutes from our Board

The Board met on 10th July 2019 and approved the minutes of the previous meeting held on the 3rd April. Discussion focused on the General Data Protection Regulation and our progress in this area. Updates were also provided on the new My Home Choice Fylde Coast lettings system. To read the full minutes please click on the following link BCH Board mins – 03 04 19
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Mediation matters

Our Anti-Social Behaviour Team has recently entered into a partnership with ADR Mediation & Training to help us effectively deal with anti-social behaviour through encouraging communication and developing a better understanding between those in dispute. Mediation is one of the many tools that we use to help us effectively deal with anti-social behaviour. Mediation is often a quick and successful way of resolving issues without the long timescales and potential stresses of court or formal action. ADR Mediation & Training was created ...
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We’ve made the Top 5 ALMO’s shortlist!

BCH has once again been shortlisted in 24Housing’s coveted ‘top 50 Social Housing Landlords’ campaign. 24Housing were looking for the brightest and best in the industry to be included in their Top 50 and we’re proud to be named as one of the Top 5 ALMO’s within this coveted list. We set ourselves some testing objectives designed to consolidate core services while also developing new areas of work specifically designed to increase community stability and resilience. Over the past year ...
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Working together: our Customer Panel

Thanks to our Customer Panel members for a great meeting talking all things performance. Having heard from our Performance Manager at their last meeting, our members were geared up for an evening of number crunching. As part of the meeting our members looked at key information, which helps to understand how well a service is performing. Core services were looked at: Repairs ASB and Neighbourhoods Complaints Housing Management You can view the panel’s latest minutes here.
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How we’ve been using your feedback

We’d like to update you on how we’ve been using your feedback. Whether you send us a compliment, a complaint or volunteer your time to help improve services, your feedback is invaluable to us. These are just some of the ways you’ve helped to make changes across the organisation.
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Latest minutes from our board

The Board met on 3rd April 2019 and approved the minutes of the previous meeting held on the 6th February. TOWER scrutiny group presented their latest report and recommendations on the ASB service. Updates were also provided on the organisation’s approach to customer engagement. To read the full minutes please click on the following link BCH Board mins – 06 02 19