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We’re supporting Gas Safety Week 2020

Blackpool Coastal Housing has pledged its support for Gas Safety Week(14 – 20 September 20) to raise awareness about the importance of gas safety. As we celebrate the tenth year of Gas Safety Week, organisations from across the UK are working together to raise awareness of the dangers of poorly maintained gas appliances, which can cause gas leaks, fires, explosions and carbon monoxide (CO) poisoning. This year, Gas Safety Week is addressing a whole range of gas safety matters with a ...
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Coronavirus: New Social Distancing Measures Introduced

The Government has announced that from Monday 14th September, new rules regarding social distancing measures, which are enforceable by law, will come into effect. The key message is based on the ‘Rule of Six’ which means no one should meet in groups of more than six, indoors or outdoors, at home or elsewhere. The rules will change in England and apply to all ages, as follows: Social gatherings of more than six people will not be allowed in law. The new ...
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MyBCH survey – your views

Back in July we sent a survey to 560 of our customers who have a ‘MyBCH’ online account with us, to get their views on how they find using this service. We received 89 responses – thank you to everyone who took part. Although there is still room for improvement, the overall feedback was positive, which is great to hear! The feedback received will help us to shape the service in the future. Here are some of the headline results ...
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Coronavirus – Updated advice for residents

We want to keep you updated on the changes we have made to our services as part of our efforts to support the containment of COVID-19. We’re continuing to deliver essential services but wanted to advise you of the changes and how these may affect you: Paying your rent If you’re worried about being able to pay your rent, or as a result of COVID 19, are worried that this may affect your income i.e. due to your hours of ...
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TOWER Support Scrutiny Week

Members of our TOWER Scrutiny Panel took part in Tpas’ first National Scrutiny week recently, which included a series of webinar events to celebrate scrutiny in social housing and showcase the fantastic work organisations across the country have been doing in partnership with their customers. Throughout the week, daily virtual sessions were held on topics such as Online Scrutiny, Ask the Scrutiny Experts and Tips for Successful Scrutiny. TOWER Scrutiny Panel member David attended the sessions and found them interesting ...
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BCH Resident Blog

My virtual involvement By Dean O’Shea I have recently attended my first Northern Housing Consortium virtual conference. The conference was very interesting. The speakers were from the Housing Ombudsman and the Social Housing Regulator. Both spoke about their services before and since the Covid-19 Lockdown. The Regulator referred specifically to the Government forthcoming White Paper on Social Housing, hoping that when it is discussed in Parliament, that issues that have arisen in the social housing sector over the last three ...
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Repairs Service Update

Blackpool Coastal Housing has been planning its recovery strategy over recent weeks to develop safe working practices, in line with the Government’s guidance on Covid-19, for the many services we provide. The following is a summary of our plan for our repairs and maintenance service: From the 1st July 2020, you will be able to report repairs as normal. In the coming weeks therefore we will be: Continuing to operate a reduced repairs and maintenance service and responding only to requests ...
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Resident Volunteer David Shares his Story…

I’m David and a member of TOWER Scrutiny Panel. I know we have been living in some very strange and difficult times so it’s been really important to make sure that we carry on the great work we’ve been doing. We’ve had the opportunity to embrace online technology and will now be meeting in the virtual world of Skype. It’s a new way of working and we’re delighted to be able to take the panel forward and continue to help develop ...
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Coronavirus (COVID-19): letter to social housing residents from Housing Minister, ...

The Housing Minister has written today to social housing residents to provide an update on the vital steps being taken by the Government to support them during the plan to reopen society. The full letter is available here BCH continues to monitor the latest Government guidance and announcements on Coronavirus and the Government’s gradual road map out of lockdown and are reviewing the effect of these on our plans to return to full service delivery. The safety of both residents ...