YOUR HOUSING

YOUR HOUSING

Working together: our Customer Panel

Thanks to our Customer Panel members for a great meeting talking all things performance. Having heard from our Performance Manager at their last meeting, our members were geared up for an evening of number crunching. As part of the meeting our members looked at key information, which helps to understand how well a service is performing. Core services were looked at: Repairs ASB and Neighbourhoods Complaints Housing Management You can view the panel’s latest minutes here.
YOUR HOUSING

How we’ve been using your feedback

We’d like to update you on how we’ve been using your feedback. Whether you send us a compliment, a complaint or volunteer your time to help improve services, your feedback is invaluable to us. These are just some of the ways you’ve helped to make changes across the organisation.
YOUR HOUSING

Latest minutes from our board

The Board met on 3rd April 2019 and approved the minutes of the previous meeting held on the 6th February. TOWER scrutiny group presented their latest report and recommendations on the ASB service. Updates were also provided on the organisation’s approach to customer engagement. To read the full minutes please click on the following link BCH Board mins – 06 02 19
YOUR HOUSING

Improving your homes

As part of our commitment to provide good quality accommodation across our housing stock, our Programmed Work and Assets Team has been working in partnership with local contractor Bambers to complete major improvement works at Sandhurst Avenue. The last few months has seen the facade of the 3 storey building completely refurbished with new external render; providing a sleek, modern look and reducing future maintenance requirements. Other aspects involved in the improvement works included: Windows – new lintels installed along with ...
YOUR HOUSING

Latest minutes from our Board

The Board met on 6th February 2019 and approved the minutes of the previous meeting held on the 5th December. The Board welcomed our new Non-Executive Tenant Board members, Neil Herring and Lisa Marie Derby, to their first Board meeting following a customer wide recruitment and selection process. We wish them well in their roles. To read the full minutes please click on the following link BCH Board mins – 05 12 18
YOUR HOUSING

How we’ve been using your feedback…

We’d like to update you on how we’ve been using your feedback. Whether you send us a compliment, a complaint or volunteer your time to help improve services, your feedback is invaluable to us. These are just some of the ways you’ve helped to make changes across the organisation.
YOUR HOUSING

Universal Credit…Managing your Money

Universal Credit is one single monthly payment that is paid in arrears. It will usually be up to you to pay your rent and bills for the month using this money. You may be used to managing your money on a monthly basis, but if not you will need to make sure you can pay all your bills from this single payment. In most cases this will include paying your own rent and other housing costs. Budgeting Support A range ...
YOUR HOUSING

Getting to Grips with Universal Credit

Blackpool Adult, Community and Family Learning are providing a number of short courses at various venues throughout the town to help you get to grips with Universal Credit and better manage your money. The courses will help you to: gain confidence and skills to successfully apply for work. manage your Universal Credit Full Service account. manage your money and budget. Courses have been organised at several venues with a variety of dates between January and April. For more information and ...