Coronavirus – Updated advice for residents

We want to keep you updated on the changes we have made to our services as part of our efforts to support the containment of COVID-19. We’re continuing to deliver essential services but wanted to advise you of the changes and how these may affect you: Paying your rent If you’re worried about being able to pay your rent, or as a result of COVID 19, are worried that this may affect your income i.e. due to your hours of ...

Rent increase across the social housing sector from April 2020

As a Blackpool Coastal Housing tenant, from April 2020 your rent will increase by up to 2.7%. The rent increase will be introduced across the social housing sector. In 2016, in response to a period of austerity, central government required all housing providers to reduce rents by 1% each year. From April 2020, the government is allowing social landlords to increase rents in line with its 2020 rent standard, which allows rents to increase every 12 months from April 2020 ...

TOWER’s David shares the story

My name is David Shakespeare. I have been a BCH tenant for 11 years, and have volunteered on the TOWER Scrutiny Panel for the past 5 years so far. Our job is to scrutinise all aspects of BCH work i.e. Repairs/Rents and ASB etc. When we do a Scrutiny we look at the chosen service from a BCH tenants perspective. We look at all relevant service documents, interview BCH management, staff and, most importantly, we speak with customers to get ...

Transformation underway at Troutbeck

*Image: Artist’s impression, works may be subject to change Construction of a brand new housing development has started in Mereside. The new £11.6 Million Troutbeck Crescent will see 75 new homes built to replace the original five three-storey blocks. Blackpool firm Tyson Construction has been appointed as principal contractor to undertake the design and construction of the 75 residential dwellings; consisting of 27 two bed houses, 18 three bed houses, 2 three bed accessible houses, 9 two bed accessible houses ...

Phone number update – 24hr card payments

For more ways to make payments please click here You can contact the Rents Team for more information or any queries on the payment methods in the above link by calling 01253 477900 (select option 1) or emailing

Repairs and Maintenance service gains HQN Accreditation

On Thursday 30th January, BCH were presented with the Housing Quality Network (HQN) Accredit mark for our Repairs and Maintenance service. The accreditation is awarded in recognition of the excellent standards of service we offer to our customers. The process took place over a number of months and looked intensively at our Repairs and Maintenance service and assesses against the following criteria: Has effective governance, leadership and management in place Shapes services around the needs of its client and end ...

TOWER Update

Thanks to TOWER we’re currently working on some new additions to a number of services. The design of the ‘Dear Neighbour Card’ is being updated to include some helpful advice and information on responding to Anti-Social Behaviour in your neighbourhood. The card will be sent out to all tenants with the annual rent statement. TOWER were also in attendance at our recent Leasehold Information session delivered in partnership with LEASE. Again the group have been instrumental to improving how we ...

Rent Free Weeks update

Thank you to everyone who took part in the Rent Free Weeks consultation. We received over 250 responses from the survey and are currently collating your feedback. We’ll be updating you again soon on next steps. No changes will be made to how you pay your rent and you’ll be clearly informed of any changes that do occur. We’re committed to offering flexible payment options and our Financial Support Officers (FSOs) are on hand to offer free help and advice ...

Good Neighbour Card

Our TOWER Scrutiny team previously carried out a review of our Anti-Social Behaviour Service and one of their recommendations was the introduction of a ‘good neighbour card’ that can customers can use to communicate with their neighbours. Here is the final design. The finished document can be split in two, so you can use the card and also keep the info section handy! If you would like more information on our ‘good neighbour card’, please contact our Anti-Social Behaviour Team ...