Our Anti-Social Behaviour Team has recently entered into a partnership with ADR Mediation & Training to help us effectively deal with anti-social behaviour through encouraging communication and developing a better understanding between those in dispute.

Mediation is one of the many tools that we use to help us effectively deal with anti-social behaviour. Mediation is often a quick and successful way of resolving issues without the long timescales and potential stresses of court or formal action.

ADR Mediation & Training was created in 2013 and has grown its reputation and workforce to become one of the leading mediation services in the North of England. Their staff are supported by a team of volunteer mediators who are all trained to College of Mediators standard and DBS checked. As part of the process, they offer:

  • A telephone service for referrers to discuss potential cases.
  • A telephone service (where required) to encourage tenants to proceed with the mediation referral.
  • Contact with the referrer after each stage of the mediation process to provide feedback and case progress information.
  • Identify and provide venues for mediation meetings.
  • Case closure telephone call with referrer.

How does mediation help?

Agreeing to mediation shows that you are willing to try to understand the other person’s perspective and find a compromise.

The mediator will not solve the problem, but help the people involved come to an agreement on what needs to be done going forward to resolve the issues.

Mediation can get you and your neighbours talking again by clearing up misunderstandings and agreeing practical steps for how to make things better between you so that you can move on from your disagreements.

Referrals to this service are made through our ASB Officers. To find out more about this service or to report anti-social behaviour, please contact us:

Email: asb@bch.co.uk

Telephone: 01253 477900 (option 3) during working hours or 0800 073 0184 for out of hours reporting



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