MyBCH survey – your views
Back in July we sent a survey to 560 of our customers who have a ‘MyBCH’ online account with us, to get their views on how they find using this service.
We received 89 responses – thank you to everyone who took part.
Although there is still room for improvement, the overall feedback was positive, which is great to hear!
The feedback received will help us to shape the service in the future.
Here are some of the headline results from the survey.
Our TOWER Scrutiny team are also in the process of reviewing the service and their findings will be presented to our Board and made available on our website in due course.
The full survey can be viewed here.