YOUR HOUSING

Repairs Service Update

Blackpool Coastal Housing has been planning its recovery strategy over recent weeks to develop safe working practices, in line with the Government’s guidance on Covid-19, for the many services we provide. The following is a summary of our plan for our repairs and maintenance service:

From the 1st July 2020, you will be able to report repairs as normal.

In the coming weeks therefore we will be:

  • Continuing to operate a reduced repairs and maintenance service and responding only to requests for an emergency repair.
  • using this time to catch up on all non emergency repairs that were put on hold prior to the lockdown.

It will take us some time to catch up on the backlog of repairs, we will get them completed as soon as we can and we thank you in advance for your cooperation.

In addition, we have started to plan to deliver planned works at a number of sites and we will be in touch in advance to make sure you are reassured before we visit your home along with explanation of our safe working practices.

Gas servicing has continued throughout the lock down period, this is an important annual safety check that we must carry out. We would greatly appreciate your cooperation so that we can carry out this essential visit, so please arrange to provide access when we make contact.

Frequently Asked Questions

Q: I reported a repair before lockdown but was advised it would be put on hold, will I need to report the repair again?

 A: No. BCH will be contacting you to see if the repair still needs to be carried out, if it does we will book an appointment with you. We may have been unable to contact you, if you have not heard from us by 1st July, please phone 01253 47900 and select option 2, to report the repair again and we will book an appointment.

Q: I have a Non-Emergency repair that needs to be carried out, when can I report it?

 A: You will be able to report Non-Emergency repairs from 1st July. We will book your repair in at the earliest possible appointment date. Please bear in mind that we will be dealing with a backlog of repairs and your repair may take longer than our usual timescales to complete.

Q: I need an Inspector to come and inspect my home, can I report this?

A: If you asked for an Inspector to visit before lockdown and it was put on hold, we will be contacting you to see if the inspection is still required, if it is, we will book an appointment with you. We will not book any new inspection appointments until 1st July.

Q: I am self-isolating/shielding due to myself or a member of my household having a medical condition or classed as vulnerable, should I report Non-Emergency repairs?

A: No. To ensure the safety of yourself and your household, BCH will only carry out Emergency repairs if you are self-isolating or shielding.

Q: How can I be sure I am safe from COVID-19 when an Operative works in my home?

A: We have developed safe working practices, in line with the Government’s guidance on Covid-19. We will therefore ask if you are self-isolating because of COVID-19. If you are, we will share this with our staff so that we can assess the level of risk to our operatives.

If you are self-isolating because of COVID-19, our operatives may attend wearing protective clothing, such as masks or gloves and please don’t worry if they ask you to keep at a distance while they carry out the repair, this is to ensure we work safely and reduce the risk of spreading the virus.

 

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