YOUR HOUSING

Take immediate action to ensure you continue to receive Universal Credit

Want to maintain your income?

Take immediate action to ensure you continue to receive Universal Credit

If you are claiming Universal Credit Between December 2017 and March 2018 you will have to switch to the new Universal Credit Online service or Your Universal Credit payments will stop.

If you are affected you will receive a ‘Call to Action’ letter from Universal Credit asking you to set up an online account by a given deadline and advising of what you need to do to sort out your claim.

If you do not do this your Universal Credit Payments will stop.

Please look out for this letter and take immediate action to avoid losing out. If you are unsure if you have already received a letter please check with your job coach or contact Universal Credit directly.

If you need support with this process please contact the Rents Team and we can book you an appointment to receive one to one assistance with a friendly member of our team.

Please call the Rents Team on 01253 477900 and select option 1.

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