Upcoming resident consultation: how you pay your rent

By 2023, most of our customers will be switching to Universal Credit and this has forced BCH to look at the way you pay your rent to make sure we continue to offer the best possible service.

The consultation will be live from 15th November 2019 and we would really appreciate it if, over the coming weeks, you would take a few minutes of your time to tell us your views on some of the proposals to how you pay your rent.

We’d particularly like to find out your views on whether it would be more beneficial to spread the cost of your rent over 52 weeks and have lower monthly rent payments as opposed to the current payment plan of 48 weeks.

The deadline for completing this questionnaire is 6 December 2019.

Your feedback will be used to help make any necessary improvements however no changes to how you pay your rent will be made without notifying you in the first instance.


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